Terms and Conditions


The company is Shalommara Safaris which is a Kenyan registered company. It is based in Kenya and our aim is to create a profitable company which directly affects the lives of our Kenyan employees.

The company reserves the right to decline any booking at its discretion.

The company reserves the right to cancel any booking at any time at the company's sole discretion in the event that the company considers the client unsuitable for the tour booked.

Payments
A tour booked more than 60 days before the date of departure is subject to a £150.00 non refundable deposit that must be paid to hold confirmed arrangements. The balance of the tour must be paid 60 days before the date of travel, otherwise the company will treat the booking as cancelled by the client and the normal cancellation fees will apply.

A tour booked less than 60 days before departure is subject to the amount of the tour price being paid in full.

Cancellation charges
If you wish to cancel your trip you must notify the company in writing by the same person on the booking form. Cancellations will come into effect on the same day as they are received by the company. The following charges will be levied.

Days prior to departure Percentage of tour/transfer price payable
60 days deposit forfeited
40-60 days prior 35%
39-25days prior 50%
25-14days prior 75%
Less than 14 days 100%

Once the tour has started no refunds will be made.

Shalommara Safaris reserves the right to cancel a tour/transfer for any reason more than 60 days before departure.

If in rare circumstances the tour is cancelled within four weeks of departure, for reasons other than Force Majeure, Shalommara Safaris wherever possible will do its best to offer an alternative arrangement.

Force Majeure is any situation or event beyond the company's control such as war, terrorist activities, natural or industrial disasters, fire, adverse weather or road conditions.

Shalommara Safaris reserves the rights to alter routes, schedules, itineraries, amenities and modes of transport without prior notice during the period of the tour, due to circumstance or events which affect the stated intentions of the tour/transfer.

Prices
Shalommara Safaris reserves the right to vary prices at any time before the contract has been made and in the event that it does, advice will be given at the time of booking.

Complaints
If you have a complaint about your tour, in the first instance you should inform your tour leader so that a remedy can be taken if possible. Other wise you should make a complaint in writing within 28 days of the finish of the tour to the company.

Responsibilities of the Client
By their very nature African Adventures may involve an element of personal risk and potential hazard, not normally associated with holiday tours. Clients must accept these attendant risks and hazards. Clients must accept the safety standards, be it accommodation, transport or other operators are not in the most part of the same standard as those in their home country.

It is the clients own responsibility to arrange suitable insurance with benefits that cover personal accident, medical expenses, repatriation, loss or damage to personal effects and a copy of this must be shown to the tour leader on request.

It is the clients' responsibility to seek professional medical advice before travelling and to take all necessary health precautions and preventative measures.

All passport and visas, health certificates or other travel documents required for holiday must be obtained by the client. Any information or guidance given by Shalommara Safaris is given in good faith but without responsibility by the company.

Clients must obtain onward or return flight tickets before arrival in Africa. Shalommara Safaris cannot be held responsible if you are refused entry to the country through failure to provide evidence of onward or return travel.

The client must agree to comply with all reasonable instructions and requests by the tour leader and agree that the tour leader's decision shall be final in all matters relating to the safety, organisation and satisfactory progress of the tour.

The client accepts that the tour vehicle has the benefit of limited passenger insurance and agrees to indemnify the company and its representatives against any claim in respect of accident or personal injury, disease or loss of life caused to, contracted or suffered by the client during the course of the tour.

Clients must be aware that any likeness of themselves secured or taken on any tours by the tour leaders, or representatives, may be used for promotional or marketing purposes.

In the event of any breach of these responsibilities, or if the tour leader considers the actions or health of any members of the tour is likely to prejudice the safety or well being of all or any of the members of the tour or satisfactory progress of the tour, the client may be asked to leave the tour with no refund and all liability and responsibility by the company, will cease.

Responsibilities of the Company
The company accepts responsibility for the arrangements of the tour and the actions of the tour leader and employees on the tour whilst he/she is performing his/her normal duties associated with running of the tour. This does not include actions of a purely personal nature.

The company does not accept any liability in cases of personal injury or death whilst participating in any activities, such as riding, game-walking, canoeing, diving etc. organised by any other operator, even if the activity has been pre-arranged and included in the tour price.

The company does not accept any responsibility for any disease or illness contracted by the client during or after the tour, but will do its up most to assist with any such mishaps during the tour.

The company does not accept responsibility or liability if a client fails to arrive in time for the departure of the transfer or tour, and no compensation will be given on the price paid.

The company accepts no responsibility for a client's lack of correct travel documentation and no extra expenses incurred by the client en route for any reason will be paid for, or lent in advance, by the company.

The company cannot be held responsible for any limitations or withdrawal of facilities in the circumstances of force majeure.

The information given by the company is given in good faith but no warranty is given that it is correct.